Dubai Financial Market (DFM) announced that it is temporarily closing its Trading Floor and Customer Affairs counters until further notice from today Monday 16 March 2020, as part of its commitment to public health of all market participants and employees and in line with measures taken in the UAE to contain coronavirus COVID-19.
Hassan Al Serkal, Chief Operating Officer (COO) and Head of Operations Division of DFM said: “The temporary closure of the Trading Floor doesn’t affect the trading activity as it continues as usual. Investors can carry on with their activities through the DFM online and smart platforms as well as the licensed brokerage firms. Clients can also submit and track their requests via DFM eServices accessible through DFM Smart Services App and DFM’s website www.dfm.ae.”
“As long as this temporary closure is implemented, only employees of brokerage firms with offices located at the Trading Floor can access the premises,” Hassan Al Serkal added.
The DFM urged all market participants to use smart and electronic platforms to get their requests accomplished. In line with the leadership’s vision on digital transformation, the DFM has introduced several platforms as part of its Smart Borse strategy that enables investors to pursue their trading activities as well as accomplish any transactions with highest levels of efficiency and security.
“DFM’s numerous advanced solutions enables us to continue providing highest levels of customer services. We have successfully implemented a remote working exercise last week that reaffirmed DFM’s ability to pursue its dynamic role in spite of any circumstances,” he concluded.
